Aitha PM — Property Management

Aitha PM.
No call goes unanswered.

Tenants call in, leave a voicemail, and Aitha PM handles everything else — maintenance triage, vacancy inquiries, rent and lease questions, vendor dispatch, compliance documentation, and more.

7-day free trial
Cancel anytime
Dedicated phone number
Real-time dashboard

What poor tenant response
is actually costing you.

Every unnecessary service call, every tenant who doesn't renew — it adds up fast. Here's what the industry data says.

$150–$300
Minimum service call
A tripped breaker dispatched to an electrician costs $100–$200 before they touch anything. A clogged drain runs $150–$450. After hours, double it.
20+ hrs
Per month on maintenance
39% of property managers spend more than 20 hours a month fielding maintenance requests — time that could go toward leasing, inspections, or growth. (TenantCloud, 2025)
$1,750–$5,000
Cost per turnover
Average tenant turnover costs $1,750–$5,000 per unit in cleaning, vacancy loss, and re-leasing. National churn runs 46–54% annually. (TenantCloud / REI Prime, 2025)
If AI guides a tenant through resetting a breaker or clearing a drain, that's a $150–$450 service call that never happens — and a tenant who felt heard at 10pm instead of waiting until morning.

From the first ring to
a resolved incident.

Tenants don't download apps. They don't log into portals. They call the number — the same way they'd call any business — and Aitha PM takes it from there.

1
Tenant calls in
The tenant calls your property's dedicated phone number. Aitha PM answers, lets them know they've reached the property management line, and asks them to describe what they need. No menus, no hold music. Just leave a message.
2
Voicemail transcribed instantly
The moment the tenant hangs up, Aitha PM transcribes the voicemail. Within seconds the message exists as text the AI can read, reason about, and act on. Whether they called from a cell phone or a landline — the system handles both.
3
AI classifies the issue
Aitha PM reads the transcription and classifies it in under five seconds — safety emergency, information request, self-fixable maintenance, or vendor-needed maintenance. Each path leads to a different response, immediate and appropriate to the urgency level.
4
The right response goes out
The tenant gets a reply — by text if they called from a cell, by callback if they called from a landline. The on-call contact gets notified when and only when human involvement is actually needed. Everything is logged to the dashboard the moment it happens.

Every call goes somewhere.
Nothing falls through.

The classification determines what happens next. No two calls are treated the same — because no two calls are the same.

🚨
Safety emergency
Gas smell, flooding, fire, electrical hazard. Bypasses every queue. The tenant gets emergency instructions immediately. The on-call contact gets a call and a text at the same time. No delay, no approval needed.
📄
Information request
Lease questions, rent due dates, vacancy inquiries, payment links, move-out procedures, policy questions. AI answers directly from the property's knowledge base. Tenant gets their answer in under a minute without the manager picking up the phone.
🔧
Self-fixable maintenance
Tripped breaker, clogged drain, running toilet, GFCI reset, AC filter, pilot light. AI walks the tenant through it step by step. If it doesn't work — or they decline — the call moves to vendor dispatch automatically.
🏗️
Vendor dispatch
HVAC failure, major plumbing, electrical, structural. AI identifies the trade, texts the on-call contact a numbered vendor list, dispatches whoever they select, sends the work order, confirms acceptance, and updates the tenant — all without a single phone call from the manager.

One screen. Every property.
Every incident.

Open incidents sorted by urgency. Every tenant, every vendor, every conversation — live, in one place. The property manager opens it in the morning and the night is already documented.

dashboard.taskrocket.org/bridge-point
Bridge Point
Property Management
Aitha PM · Live
🔧 Incidents 7
👥 Tenants
🏘️ Properties
🔨 Vendors
Incidents
7
Open
3
Dispatched
12
Resolved
All
Open
Dispatched
Resolved
🚨 Riverside Flats 3B — Gas smell
Emergency
James Carter · 8 min ago · Safety emergency
🌡️ Oak Commons 4B — AC not cooling
Dispatched
Marcus Webb · 2 hrs ago · HVAC · High priority
💧 Riverside Flats 1A — Water through ceiling
Vendor needed
Priya Sharma · 3 hrs ago · Urgent
🚿 Oak Commons 2A — Slow kitchen drain
Self-fix sent
Keisha Brown · 6 hrs ago · Awaiting response
📄 Riverside Flats 5D — Lease renewal
Resolved
Daniel Rivera · Yesterday · Info request
HVAC · High priority
🌡️ Oak Commons 4B — AC not cooling
Marcus Webb · (919) 455-0101 · 2 hours ago
Conversation thread
Today 9:44 AM — Voicemail received
🎙️ "Hey it's Marcus in 4B, my AC is blowing warm air and it's like 84 degrees in here. Can someone come look at it today?"
9:44 AM — Triaged by Aitha PM
Classified: VENDOR NEEDED · HVAC · High priority
9:44 AM
Hi Marcus — we received your voicemail. This has been logged as a priority HVAC issue for Unit 4B. Our vendor has been notified and will contact you today.
9:46 AM — Vendor dispatched
Wilson Heating & Air accepted · Work order sent
10:12 AM
Ok thanks. How long do you think?
10:12 AM
Our vendor typically responds within 2–4 hours for priority issues. You'll get a text when they're on their way.
Open the full interactive demo →

What it looks like
for the tenant.

Every response is drafted by AI based on the voicemail content — specific, warm, and immediate. No scripts. No generic replies.

Self-fix — Clogged drain
Oak Commons · Unit 2A
Keisha Brown · 6:10 AM
6:10 AM — Voicemail received
🎙️ "Hey it's Keisha in 2A, my kitchen sink is draining really slow, like almost not at all."
6:10 AM — Triaged by Aitha PM
Classified: SELF-FIX CHECK · Clogged drain
6:10 AM
Hi Keisha — a slow drain is something you can often clear quickly yourself. Would you like me to walk you through it?
6:14 AM
Yes please!
6:14 AM
Here's how: 1) Remove debris from the drain. 2) Pour boiling water down slowly. 3) Add ½ cup baking soda + ½ cup white vinegar. 4) Cover 15 min then flush with hot water. Let me know how it goes!
Vendor dispatch — HVAC failure
Oak Commons · Unit 4B
Marcus Webb · 9:44 AM
9:44 AM — Voicemail received
🎙️ "Hey it's Marcus in 4B, my AC is blowing warm air and it's 84 degrees in here. Can someone come today?"
9:44 AM — Triaged by Aitha PM
Classified: VENDOR NEEDED · HVAC · High priority
9:44 AM
Hi Marcus — we received your voicemail. This has been logged as a priority HVAC issue for Unit 4B. Our vendor has been notified and will contact you today to schedule.
9:46 AM — Vendor dispatched
Wilson Heating & Air accepted · Dispatched
10:12 AM
Ok thanks. How long do you think?
10:12 AM
Our vendor typically responds within 2–4 hours for priority issues. You'll get a text when they're on their way.
Safety emergency — Gas smell
Riverside Flats · Unit 3B
James Carter · 11:47 PM
11:47 PM — Voicemail received
🎙️ "Hey this is James in 3B, I woke up and there's a strong gas smell in my kitchen. I don't know what to do."
11:47 PM — Triaged by Aitha PM
Classified: SAFETY EMERGENCY · On-call alerted immediately
11:47 PM
James — please leave your unit right now and go outside. Do not flip any switches. Call 911 and your gas company immediately. We have been notified and are calling you now.
11:48 PM — On-call alerted
Sarah Mitchell called + texted · "Call this tenant now"
11:51 PM
Ok I'm outside. Fire dept is on the way. Thank you.
Information request — Lease renewal
Riverside Flats · Unit 5D
Daniel Rivera · 10:15 AM
10:15 AM — Voicemail received
🎙️ "Hey this is Daniel in 5D, my lease is up in August and I wanted to know what the renewal process is and if the rent is going to change."
10:15 AM — Triaged by Aitha PM
Classified: QUESTION · Lease renewal inquiry
10:15 AM
Hi Daniel — great to hear you're thinking about renewing! Our renewal process starts 90 days before your lease end date. Your property manager will reach out in May with renewal terms. Reply here anytime with questions.
10:18 AM
Perfect, that's all I needed. Thanks!
10:18 AM
You're welcome Daniel — we're glad to have you at Riverside Flats. We'll be in touch in May!

More than maintenance.
Everything tenants need to reach you.

Purpose-built for property managers who are tired of being the first call for every question — whether it's a leaky faucet or a lease renewal.

🔧
Maintenance triage & dispatch
Voicemail transcribed, issue classified, self-fix sent or vendor dispatched — automatically. Every incident logged with full conversation history.
🏠
Vacancy & rental inquiries
Prospects call about available units and get your current vacancy list texted back instantly — with a follow-up prompt to schedule a showing.
💵
Rent & payment questions
Tenants asking about rent due dates, balances, or payment methods get accurate answers by text — without you picking up the phone.
📄
Lease & policy information
Lease renewal timelines, pet policies, guest policies, move-out procedures — Aitha PM answers common lease questions so you don't have to.
📋
HUD & Rural Housing compliance documentation
Every tenant interaction is timestamped, logged, and stored — giving you the documented communication record that HUD, Rural Development, and Low-Income Housing programs require during audits.
📞
Landline-aware — no tenant left behind
Detects cell vs landline at the moment of the call. Cell callers get a text back instantly. Landline callers get a professional callback — immediately for emergencies, first thing next morning for routine issues.
🔔
Manager escalation alerts
Anything that needs a human — emergencies, disputes, sensitive requests — surfaces to you immediately. Everything else gets handled.
🏘️
Multi-property support
Each property gets its own dedicated number and dashboard. Manage your entire portfolio from one login — incidents, tenants, and vendors tracked per property.
📊
Incident dashboard
Every incident, conversation thread, and vendor action logged in one place. Filter by property, status, or priority. Open it Monday morning and the weekend is already documented.

Cell or landline —
every tenant gets a response.

Most AI tools only handle text-back responses. That leaves out older residential tenants and nearly all commercial tenants who call from an office line. Aitha PM detects how a tenant called and responds accordingly.

📱
Cell phone caller
The standard flow. Voicemail transcribed, issue triaged, text response sent within 60 seconds. Conversation continues by text until resolved.
☎️
Landline caller
Aitha PM detects the landline at the moment the call comes in and routes the response through a professional outbound callback instead of a text.
Emergency → callback placed immediately + on-call alerted at the same time
Routine → callback queued for 8am next business morning
Designated mobile on file → text sent in addition to the callback
Designated email on file → email sent overnight for routine issues

What happens when a tenant
calls at 11pm.

Every call is handled automatically — no one has to be awake. Click below to see the full flow.

Built for every size.
Residential and commercial.

The same system works differently depending on who's running it — from a solo landlord to a portfolio management company.

Small residential
1–10 properties · Owner-managed
The owner is the manager, the maintenance coordinator, and the after-hours contact. Every tenant call goes to their personal cell.
Personal cell stays private — tenants call the property number
Information requests and self-fixes resolved without you
Weekend calls arrive as structured texts, not voicemail piles
Mid-size residential
10–100 units · Small team
A manager, possibly an assistant, and a maintenance tech covering multiple properties. The tech is stretched thin. After-hours calls end up on everyone's phone.
Each property gets its own number and escalation chain
Tech only gets called when a vendor is actually needed
Self-fixes reduce unnecessary dispatch by 30–40%
Large residential
100+ units · HUD · RD · LIHTC
Each property may be its own LLC. Compliance documentation is as important as resolution. Staffing coverage is a constant challenge.
Every call timestamped and logged — built-in audit trail
HUD, Rural Development, and LIHTC documentation automated
No call goes unanswered regardless of staffing
Commercial
Office · Retail · Mixed-use
Commercial tenants are businesses. They call from office landlines, expect faster response for anything that affects operations, and have more complex lease structures.
Landline callback system built for office callers
CAM charges, lease terms, and policy questions answered automatically
HVAC or electrical failure gets emergency-level response
Also from TaskRocket
Aitha — Built for Trades Businesses
Aitha captures missed calls from your HVAC, plumbing, electrical, or contracting business — responds by text, gathers the details, and keeps you from losing another job to a competitor who answered.
Learn about Aitha →

Simple, transparent pricing.

As low as $2.99 per unit per month. No complicated tiers. No surprise charges.

Aitha PM
$299/month
Up to 100 units per property · 100+ units quoted custom
First month's rate upfront — $299 for properties up to 100 units, or your quoted monthly rate for larger portfolios. Covers your setup, onboarding, and go-live configuration.
First month free — your service starts the day you go live. Month one is on us.
$299/month after — or your quoted rate — cancel anytime, no contracts, no long-term commitment.
100+ units? Every portfolio is different. We quote custom pricing based on your property count, unit mix, and the features you need.
Get started — schedule a demo →

First month's rate upfront · First month free · Cancel anytime

Built for the property managers
who can't afford a missed call.

Every call answered. Every incident documented. Nothing falls through the cracks — whether it's midnight on a Saturday or the middle of your busiest leasing season.

View live dashboard → Schedule a demo

Or email alan@taskrocket.org with questions.